We’ve made the decision to pause new customer sign-ups while we assess recent developments in the availability of semaglutide in the US. This allows us to ensure we’re making the best decisions for our customers and business.
How long will this pause last?
We are actively monitoring the situation but don’t have a definitive timeline at this stage. If anything changes, we will update you well in advance.
Will my treatment price change?
At this time, pricing remains the same. However, we are continually assessing market conditions and will communicate any updates if needed.
Will you be accepting new customers again in the future?
We are actively assessing the situation and will provide updates as soon as we have more clarity. We appreciate your patience in the meantime.
What should I do if I have an issue with my order?
If you experience any issues, please reach out to our customer support team at care@joinlevity.com for assistance.
How will I know if anything changes?
We will notify all existing customers via email if there are any updates regarding access to treatment. Please ensure your contact details are up to date in your account settings.