Cancellation Policy
You may cancel your order at any time before it has been prescribed by contacting our Customer Care team.
To cancel your subscription, please log in to your account and navigate to the Manage Your Subscription section. If you need assistance with cancellation, you can reach us at care@joinlevity.com or call (855) 644-0928.
Please note that cancelling your subscription will not cancel any active orders.
Refund Policy
We recognize that weight loss is a highly personal journey, and individual results may vary. GLP-1 medications affect each person differently, as factors such as metabolism, lifestyle, diet, and exercise all contribute to treatment outcomes. While some individuals may see rapid progress, others may experience more gradual changes.
We are unable to offer refunds once a prescription has been approved by our clinicians and shipped. Additionally, for safety reasons, medications cannot be returned for a refund. However, we are committed to supporting you throughout your journey. If needed, we can connect you with a health coach who can provide expert guidance on optimizing your treatment.