What should I do if my Wegovy pen is defective or not working?

Use this article if your Wegovy pen appears faulty, damaged, defective, or does not work as expected. If you believe your Wegovy pen is defective, contact the Wegovy manufacturer, Novo Nordisk, for support and possible replacement instructions. You can also follow up with your pharmacy if additional help is needed.

How do I report a defective Wegovy pen?

To report a defective Wegovy pen, contact Novo Nordisk using one of the following phone numbers:

1. Wegovy Patient Customer Care Center: Call 1-833-934-6891
2. General Product Complaints Line: Call 1-800-727-6500

Novo Nordisk can provide instructions for reporting the defective Wegovy pen and explain any next steps for a possible replacement.

What should I do with the defective Wegovy pen?

Keep the defective Wegovy pen and the original Wegovy packaging. Do not throw away the pen or the packaging.

Novo Nordisk may need information from the Wegovy pen and carton, including the batch number printed on the pen and the carton. Novo Nordisk may also ask you to return the defective Wegovy pen for inspection.

Will I get a replacement Wegovy pen?

In most cases, Novo Nordisk will provide guidance on how to get a replacement Wegovy pen if the Wegovy pen is confirmed or reported as defective.

Important reminders for a defective Wegovy pen

Do not use a Wegovy pen that you believe may be defective, faulty, damaged, or not working correctly.

Wait for instructions from Novo Nordisk before sending the Wegovy pen or packaging back. Novo Nordisk will tell you if you need to return the defective Wegovy pen and how to return the defective Wegovy pen.

If needed, contact your pharmacy after speaking with Novo Nordisk for additional support with the defective Wegovy pen or replacement process.

If you still need help after reviewing the information above, additional assistance is available