Ordering Your Medication: Reorders, Eligibility, and Order Limits

Understanding when you can place your next order is important for maintaining consistent treatment and avoiding interruptions to your medication.

Use this article when you want to:

The timing of your next order depends on your treatment, prescribing requirements, and previous order history.

To help avoid interruptions to your treatment, we recommend placing your next order when you are approaching the end of your current supply rather than waiting until you have completely run out.

To check whether you are eligible to place another order:

If you are eligible, you may see a Reorder option.

If you are not yet eligible, your account may display a future eligibility date or prevent additional orders until you become eligible again.

The "Maximum Limit Reached" message means your account has reached the maximum quantity or ordering frequency currently allowed for that medication.

This limit may apply to:

These limits help ensure medications are prescribed safely and in accordance with pharmacy and prescribing requirements.

A one-time order may be unavailable if your account has already reached the ordering limit for that treatment.

Even when a one-time purchase option is available, prescribing and pharmacy limits still apply.

Every order is subject to review and approval where required.

If your health information, medications, or treatment needs have changed, ensure your consultation information is accurate and up to date before placing a new order.

Keep an eye on the email address associated with your account, as additional information may occasionally be required to process an order.

If you see a "Maximum Limit Reached" message, your account is not currently eligible for another order of that treatment.

You can check your reorder status through your Levity account and place a new order once you become eligible.

If you still need help after reviewing the information above, additional assistance is available.